FAQs

Can anyone take the online test?

To get a validated prescriptionIndividuals in age group 18 - 45 years with common refractive errors: Myopia, hypermetropia and Astigmatism can get a validated prescription...

What if I entered my prescription details or medical information incorrectly?

Get in touch with us as soon as possible by sending an email to [email protected] Please include in the email: the email address which you...

Why can I not do the exam if I am under 16 years old?

Here, at easee, we are very concerned about your privacy. Persons are required to be 16 years or older to create an account. According to...

Snellen chart

Eye care professionals use standardized charts with letters, numbers or symbols in different sizes to test your distance vision as compared to other people. A...

What is a CE certification?

Within the European Economic Area (EEA), the quality of traded goods or products is guaranteed by the CE approval. The letters "CE" are the abbreviation...

I cannot (re-) set my password

When I try to set my password, or after a password reset I get "This password reset token is invalid" or "This password reset token...

Still need help?

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We have 3 short questions before we can get started.

1. The eye-exam takes about 20 minutes from beginning to end. Is now a good time?

● No lost time traveling or waiting for your appointment. The only minutes spent is on the test itself.

Glad to hear you’re not in a hurry. This will improve the results.

Do you have a smartphone, together with a laptop (or tablet), and 3 meters of space at your disposal?

● Your smartphone will function as a remote, and is also used together with a laptop (or tablet) to perform the online eye-exam.

That’s great! We’re almost good to go. Just one more thing.

Do you have your current eyewear prescription at your fingertips?

● Your prescription powers your eyewear. Our optometrists use your old one as areference for validating your new prescription.

Take the exam now, or save it for later?

Based on experience, we advise you to take your time with the online eye-exam to optimize your results. We can email you a link to proceed whenever you’re ready.

If you want to do it right now or maybe you are just curious, no problem.

Great, you’re all set!
Let’s get started

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