FAQs
What if I entered my prescription details or medical information incorrectly?
Get in touch with us as soon as possible by sending an email to [email protected] Please include in the email: the email address which you...
Why cant I do the exam if I am under 16 years old?
Here, at easee, we are very concerned about your privacy. Persons are required to be 16 years or older to create an account. According to...
How do I read my visual acuity results?
The preliminary results represent the measurement of your visual acuity. Visual acuity indicates the sharpness or your vision. It refers to the ability to recognize...
Snellen chart
Eye care professionals use standardized charts with letters, numbers or symbols in different sizes to test your distance vision as compared to other people. A...
What is a CE certification?
Within the European Economic Area (EEA), the quality of traded goods or products is guaranteed by the CE approval. The letters "CE" are the abbreviation...
I cannot (re-) set my password
When I try to set my password, or after a password reset I get "This password reset token is invalid" or "This password reset token...
What to expect from your prescription
After possibly experiencing headaches and blurry street signs, you have taken an eye test and purchased new eyewear with your prescription. If you are not...
Your easee prescription
We use corrective lenses to improve vision in cases of refractive problems. Once the refractive error has been assessed and measured, a prescription is required...
Can I delete my account?
Of course you can. Although we're sad to see you go, we'd like to thank you for trying easee out! Just a small note, before...
How often should I renew my prescription?
We recommend you to test your eyes at least once a year.
Can anyone take the online test?
The test is intended for people aged 18 and up to check visual function. If you are between 18-45 years with common refractive errors: Myopia...
Why do I need to fill out my personal information?
Our eye test and experts use this information to provide you with a personally tailored prescription.
When do I receive the prescription?
You'll receive your validated prescription within 24 hours from purchase. Should this take longer, we will get in touch with you.
Can easee advise me about the health of my eyes?
No, easee can't advise you about the health of your eyes, but provides you with a validated prescription. If you have any complaints or questions...
I made a mistake during the test, what should I do?
To get the best results you should try to do the test as honestly as possible and follow the instructions closely. If you are not...
How can I be sure to have correct results?
To provide you with an accurate and trustworthy test we work closely with medical experts. Our specialists review each and every test to ensure a...
Can I see my result history?
You can see your result history by going on our website and logging in to your account. There, you can always track your previous results.
How do I access my prescription?
If you purchased a validated prescription, you will get an email from us. Then you can access your prescription in a safe environment on the...
I have a follow up question, can I get in touch with the specialist, who checked my prescription?
If you have a question about your prescription, please send us an email and we will put you in touch with the specialist, who reviewed...
Can I get a refund?
Yes. If you are unhappy about the outcome and you think it should be different, we will offer you a refund and an opportunity to...
What if I do not like my prescription?
We take each test very seriously. That’s why we ask our medical specialists to review them to ensure that you get the most accurate result....
Can I choose not to buy the prescription?
Absolutely! Our test is free, so you can find out how your vision is doing without purchasing anything. You’d only have to pay if you...
Can I use my prescription right away?
Yes, if you purchased a validated prescription from one of our medical specialists, you can immediately use it and get yourself new glasses or lenses.
How much time and money will it cost me?
It takes approximately 5-15 minutes to take the test. The test itself and the preliminary results are free. If you would like to purchase a...
Is the eye test trustworthy?
We take each test very seriously. That’s why we ask our medical specialists to review them to ensure that you get the most accurate result....