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Presbyopia (The aging eye condition)

Presbyopia, also known as the aging eye condition is the normal loss of near focusing ability that occurs with age. Presbyopia is caused by the hardening and loss of flexibility…

Hyperopia (Farsightedness)

Hyperopia, farsightedness, is a common eye condition in which you can see distant objects clearly, but objects nearby may be blurry. Hyperopia, farsightedness, is a common refractive error that affects…

Myopia (Nearsightedness)

Myopia, nearsightedness, is a common eye condition. If you are nearsighted, you can see objects near to you clearly, but objects farther away are blurry. It occurs when the shape…

Can I delete my account?

Of course you can. Although we’re sad to see you go, we’d like to thank you for trying easee out! Just a small note, before you leave. At the beginning…

How often should I renew my prescription?

We recommend you to test your eyes at least once a year.

Why do I need to fill out my personal information?

Our eye test and experts use this information to provide you with a personally tailored prescription.

When do I receive the prescription?

You’ll receive your validated prescription within 24 hours from purchase. Should this take longer, we will get in touch with you.

Can easee advise me about the health of my eyes?

No, easee can’t advise you about the health of your eyes, but provides you with a validated prescription. If you have any complaints or questions about the health of your…

I made a mistake during the test, what should I do?

To get the best results you should try to do the test as honestly as possible and follow the instructions closely. If you are not sure whether you can see…

How can I be sure to have correct results?

To provide you with an accurate and trustworthy test we work closely with medical experts. Our specialists review each and every test to ensure a reliable result. Research conducted by…

Can I see my result history?

You can see your result history by going on our website and logging in to your account. There, you can always track your previous results.

How do I access my prescription?

If you purchased a validated prescription, you will get an email from us. Then you can access your prescription in a safe environment on the website. If you login to…

I have a follow up question, can I get in touch with the specialist, who checked my prescription?

If you have a question about your prescription, please send us an email and we will put you in touch with the specialist, who reviewed your prescription.

Can I get a refund?

Yes. If you are unhappy about the outcome and you think it should be different, we will offer you a refund and an opportunity to take the test again. In…

What if I do not like my prescription?

We take each test very seriously. That’s why we ask our medical specialists to review them to ensure that you get the most accurate result. If you are unhappy about…

Can I choose not to buy the prescription?

Absolutely! Our test is free, so you can find out how your vision is doing without purchasing anything. You’d only have to pay if you choose to get a validated…

Can I use my prescription right away?

Yes, if you purchased a validated prescription from one of our medical specialists, you can immediately use it and get yourself new glasses or lenses.

How much time and money will it cost me?

It takes approximately 5-15 minutes to take the test. The test itself and the preliminary results are free. If you would like to purchase a validated prescription reviewed by one…

Not found what
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No worries, our team is here to support you
and answer your question.

Making eye care accessible to everyone

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We have 3 short questions before we can get started.

1. The eye-exam takes about 20 minutes from beginning to end. Is now a good time?

● No lost time traveling or waiting for your appointment. The only minutes spent is on the test itself.

Glad to hear you’re not in a hurry. This will improve the results.

Do you have a smartphone, together with a laptop (or tablet), and 3 meters of space at your disposal?

● Your smartphone will function as a remote, and is also used together with a laptop (or tablet) to perform the online eye-exam.

That’s great! We’re almost good to go. Just one more thing.

Do you have your current eyewear prescription at your fingertips?

● Your prescription powers your eyewear. Our optometrists use your old one as areference for validating your new prescription.

Take the exam now, or save it for later?

Based on experience, we advise you to take your time with the online eye-exam to optimize your results. We can email you a link to proceed whenever you’re ready.

    If you want to do it right now or maybe you are just curious, no problem.

    Proceed

    Great, you’re all set!
    Let’s get started

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