How can we help?

Can anyone take the online test?

To get a validated prescriptionIndividuals in age group 18 – 45 years with common refractive errors: Myopia, hypermetropia and Astigmatism can get a validated prescription from easee. Options:a. If you…


Amblyopia, also known as ‘lazy eye’, is a condition in which the brain fails to process information and data from one eye. Over time, the other eye is favored. This…

When do I need to see a doctor in person?

Based on your answers to the questions about your health, we recommend having your eyes tested with an optometrist or eye doctor. Hormonal changes in the body during pregnancy can…

What if I entered my prescription details or medical information incorrectly?

Get in touch with us as soon as possible by sending an email to [email protected] Please include in the email: the email address which you completed the test with the…

Why can I not do the exam if I am under 16 years old?

Here, at easee, we are very concerned about your privacy. Persons are required to be 16 years or older to create an account. According to the European Union’s General Data…

How do I read my visual acuity results?

The preliminary results represent the measurement of your visual acuity. Visual acuity indicates the sharpness or your vision. It refers to the ability to recognize signs on a standardized chart…

Eye care professions

There are several professions in eye care. Each profession fulfills different tasks and responsibilities. What do opticians, optometrists or ophthalmologists do? Optician Opticians are trained to design, verify and fit…

Snellen chart

Eye care professionals use standardized charts with letters, numbers or symbols in different sizes to test your distance vision as compared to other people. A classic example of an eye…

What is a CE certification?

Within the European Economic Area (EEA), the quality of traded goods or products is guaranteed by the CE approval. The letters “CE” are the abbreviation of French phrase “Conformité Européene”…

I cannot (re-) set my password

When I try to set my password, or after a password reset I get “This password reset token is invalid” or “This password reset token has expired” When you request…

What to expect from your prescription

After possibly experiencing headaches and blurry street signs, you have taken an eye test and purchased new eyewear with your prescription. If you are not used to wearing glasses or…

Adjusting to a new frame

Initially, new frames often do not feel completely comfortable.  This is normal and even expected. You may need a couple of days to get used to the new frame. Since…

Adaptation to glasses with a new prescription

When wearing a new pair of glasses, always take the time for your eyes to adjust to a new prescription. You may feel mildly off-balance or dizzy when you first…

Validation process

After you complete the easee online eye test, the data is sent to an optometrist at ease for validation. From the data, the optometrist will detect the current visual acuity,…

Your easee prescription

We use corrective lenses to improve vision in cases of refractive problems. Once the refractive error has been assessed and measured, a prescription is required to manufacture the corrective lenses.…

The test environment

You will do the test on your laptop, tablet or desktop using a smartphone as a remote control. To ensure the outcome of the measurement is reliable, it’s important that…

The Eye

The eye is a spherical organ which is located in the eye socket. The eye is controlled by six muscles. They are responsible for all eye movements as well as…


In an eye with astigmatism, light fails to come to a single focus on the retina to produce clear vision. Instead, multiple focus points occur, in front of the retina…

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you are looking for?

No worries, our team is here to support you
and answer your question.

Making eye care accessible to everyone


We have 3 short questions before we can get started.

1. The eye-exam takes about 20 minutes from beginning to end. Is now a good time?

● No lost time traveling or waiting for your appointment. The only minutes spent is on the test itself.

Glad to hear you’re not in a hurry. This will improve the results.

Do you have a smartphone, together with a laptop (or tablet), and 3 meters of space at your disposal?

● Your smartphone will function as a remote, and is also used together with a laptop (or tablet) to perform the online eye-exam.

That’s great! We’re almost good to go. Just one more thing.

Do you have your current eyewear prescription at your fingertips?

● Your prescription powers your eyewear. Our optometrists use your old one as areference for validating your new prescription.

Take the exam now, or save it for later?

Based on experience, we advise you to take your time with the online eye-exam to optimize your results. We can email you a link to proceed whenever you’re ready.

    If you want to do it right now or maybe you are just curious, no problem.


    Great, you’re all set!
    Let’s get started

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