How can we help?
General
Can I get a refund?
Yes. If you are unhappy about the outcome and you think it should be different, we will offer you a refund and an opportunity to take the test again. In…
What if I do not like my prescription?
We take each test very seriously. That’s why we ask our medical specialists to review them to ensure that you get the most accurate result. If you are unhappy about…
Can I choose not to buy the prescription?
Absolutely! Our test is free, so you can find out how your vision is doing without purchasing anything. You’d only have to pay if you choose to get a validated…
Can I use my prescription right away?
Yes, if you purchased a validated prescription from one of our medical specialists, you can immediately use it and get yourself new glasses or lenses.
How much time and money will it cost me?
The test takes about 15 minutes and you can take it for free. If you want to purchase a prescription for glasses validated by our eye specialists, you pay 19…
Is the eye test trustworthy?
We take each test very seriously. That’s why we ask our medical specialists to review them to ensure that you get the most accurate result. Moreover, our technology was developed…
Not found what
you are looking for?
No worries, our team is here to support you
and answer your question.
We have 3 short questions before we can get started.
1. The eye-exam takes about 20 minutes from beginning to end. Is now a good time?
● No lost time traveling or waiting for your appointment. The only minutes spent is on the test itself.
Glad to hear you’re not in a hurry. This will improve the results.
Do you have a smartphone, together with a laptop (or tablet), and 3 meters of space at your disposal?
● Your smartphone will function as a remote, and is also used together with a laptop (or tablet) to perform the online eye-exam.
That’s great! We’re almost good to go. Just one more thing.
Do you have your current eyewear prescription at your fingertips?
● Your prescription powers your eyewear. Our optometrists use your old one as areference for validating your new prescription.
Take the exam now, or save it for later?
Based on experience, we advise you to take your time with the online eye-exam to optimize your results. We can email you a link to proceed whenever you’re ready.
If you want to do it right now or maybe you are just curious, no problem.
ProceedGreat, you’re all set!
Let’s get started
…redirecting to the eye-exam