How can we help?
General
What to expect from your prescription
After possibly experiencing headaches and blurry street signs, you have taken an eye test and purchased new eyewear with your prescription. If you are not used to wearing glasses or…
Your easee prescription
We use corrective lenses to improve vision in cases of refractive problems. Once the refractive error has been assessed and measured, a prescription is required to manufacture the corrective lenses.…
Can I delete my account?
Of course you can. Although we’re sad to see you go, we’d like to thank you for trying easee out! Just a small note, before you leave. At the beginning…
How often should I renew my prescription?
We recommend you to test your eyes at least once a year.
Why do I need to fill out my personal information?
Our eye test and experts use this information to provide you with a personally tailored prescription.
When do I receive the prescription?
You’ll receive your validated prescription within 24 hours from purchase. Should this take longer, we will get in touch with you.
Not found what
you are looking for?
No worries, our team is here to support you
and answer your question.
We have 3 short questions before we can get started.
1. The eye-exam takes about 20 minutes from beginning to end. Is now a good time?
● No lost time traveling or waiting for your appointment. The only minutes spent is on the test itself.
Glad to hear you’re not in a hurry. This will improve the results.
Do you have a smartphone, together with a laptop (or tablet), and 3 meters of space at your disposal?
● Your smartphone will function as a remote, and is also used together with a laptop (or tablet) to perform the online eye-exam.
That’s great! We’re almost good to go. Just one more thing.
Do you have your current eyewear prescription at your fingertips?
● Your prescription powers your eyewear. Our optometrists use your old one as areference for validating your new prescription.
Take the exam now, or save it for later?
Based on experience, we advise you to take your time with the online eye-exam to optimize your results. We can email you a link to proceed whenever you’re ready.
If you want to do it right now or maybe you are just curious, no problem.
ProceedGreat, you’re all set!
Let’s get started
…redirecting to the eye-exam