How can we help?
General
Can easee advise me about the health of my eyes?
No, easee can’t advise you about the health of your eyes, but provides you with a validated prescription. If you have any complaints or questions about the health of your…
I made a mistake during the test, what should I do?
To get the best results you should try to do the test as honestly as possible and follow the instructions closely. If you are not sure whether you can see…
How can I be sure to have correct results?
To provide you with an accurate and trustworthy test we work closely with medical experts. Our specialists review each and every test to ensure a reliable result. Research conducted by…
Can I see my result history?
You can see your result history by going on our website and logging in to your account. There, you can always track your previous results.
How do I access my prescription?
If you purchased a validated prescription, you will get an email from us. Then you can access your prescription in a safe environment on the website. If you login to…
I have a follow up question, can I get in touch with the specialist, who checked my prescription?
If you have a question about your prescription, please send us an email and we will put you in touch with the specialist, who reviewed your prescription.
Not found what
you are looking for?
No worries, our team is here to support you
and answer your question.
We have 3 short questions before we can get started.
1. The eye-exam takes about 20 minutes from beginning to end. Is now a good time?
● No lost time traveling or waiting for your appointment. The only minutes spent is on the test itself.
Glad to hear you’re not in a hurry. This will improve the results.
Do you have a smartphone, together with a laptop (or tablet), and 3 meters of space at your disposal?
● Your smartphone will function as a remote, and is also used together with a laptop (or tablet) to perform the online eye-exam.
That’s great! We’re almost good to go. Just one more thing.
Do you have your current eyewear prescription at your fingertips?
● Your prescription powers your eyewear. Our optometrists use your old one as areference for validating your new prescription.
Take the exam now, or save it for later?
Based on experience, we advise you to take your time with the online eye-exam to optimize your results. We can email you a link to proceed whenever you’re ready.
If you want to do it right now or maybe you are just curious, no problem.
ProceedGreat, you’re all set!
Let’s get started
…redirecting to the eye-exam