I cannot (re-) set my password

When I try to set my password, or after a password reset I get

“This password reset token is invalid” or “This password reset token has expired”

When you request a new password, a secret token is generated. This token prevents other people to use your link. Due to safety, this token is only valid for 12 hours.

That means that if you try to use the link after 12 hours, you will see this message.

When you create an account, we generate the token for you. That is why you can get the message as well, when you did not request a password reset, but you have never set your password before. If you see this message, there is nothing wrong. Just request a new token. Make sure to use the last one, because only that one is valid.

Still need help?

Start chat
close

We have 3 short questions before we can get started.

1. The eye-exam takes about 20 minutes from beginning to end. Is now a good time?

● No lost time traveling or waiting for your appointment. The only minutes spent is on the test itself.

Glad to hear you’re not in a hurry. This will improve the results.

Do you have a smartphone, together with a laptop (or tablet), and 3 meters of space at your disposal?

● Your smartphone will function as a remote, and is also used together with a laptop (or tablet) to perform the online eye-exam.

That’s great! We’re almost good to go. Just one more thing.

Do you have your current eyewear prescription at your fingertips?

● Your prescription powers your eyewear. Our optometrists use your old one as areference for validating your new prescription.

Take the exam now, or save it for later?

Based on experience, we advise you to take your time with the online eye-exam to optimize your results. We can email you a link to proceed whenever you’re ready.




    If you want to do it right now or maybe you are just curious, no problem.

    Proceed

    Great, you’re all set!
    Let’s get started

    …redirecting to the eye-exam

    Your browser is out-of-date!

    Update your browser to view this website correctly. Update my browser now

    ×